Privacy Policy

This Privacy Policy explains how Metadata (“we”, “us”, or “our”) collects, uses, stores, and discloses personal information when you access or use the website https://metadataservices.com.au (the “Website”) or otherwise interact with us.

We are committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Personal Information We Collect

We may collect personal information that is reasonably necessary for our business operations, including:

• name, job title, and organisation;
• email address, phone number, and other contact details;
• information submitted through enquiry forms or email correspondence;
• technical information such as IP address, browser type, device information, and usage data;
• any other information you voluntarily provide to us.

We do not collect sensitive information unless required by law or with your explicit consent.

2. How We Collect Personal Information

We collect personal information in a number of ways, including:

• when you submit forms or enquiries via the Website;
• when you contact us by email, phone, or other means;
• when you use or browse the Website (including through cookies and analytics tools);
• from third parties where permitted by law.

3. Purpose of Collection

We collect, use, and disclose personal information for purposes including:

• responding to enquiries and communications;
• providing and improving our services;
• managing client relationships and business operations;
• sending administrative or service-related communications;
• marketing and promotional activities (where permitted by law);
• complying with legal and regulatory obligations.

4. Cookies and Analytics

The Website may use cookies and similar technologies to:

• improve website functionality and performance;
• analyse website traffic and usage patterns;
• enhance user experience.

You can manage or disable cookies through your browser settings. Disabling cookies may affect the functionality of the Website.

5. Disclosure of Personal Information

We may disclose personal information to:

• employees, contractors, and service providers who assist in operating our business;
• IT, hosting, analytics, and communications service providers;
• professional advisers such as lawyers, accountants, and auditors;
• government authorities or regulators where required by law.

We do not sell personal information.

6. Overseas Disclosure

Some third-party service providers we use may store or process personal information outside Australia.

Where personal information is disclosed overseas, we take reasonable steps to ensure that the recipient handles the information in a manner consistent with the Australian Privacy Principles.

7. Data Security

We take reasonable technical and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Access and Correction

You may request access to personal information we hold about you and request corrections if you believe it is inaccurate, out of date, or incomplete.

Requests can be made using the contact details below. We may require verification of identity before responding.

9. Marketing Communications

We may send marketing communications where permitted by law. You may opt out of receiving marketing communications at any time by using the unsubscribe mechanism provided or by contacting us directly.

10. Retention of Information

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by law.

11. Complaints

If you believe we have breached the Australian Privacy Principles or this Privacy Policy, you may contact us using the details below.

We will investigate complaints and respond within a reasonable timeframe. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be published on this page.

13. Contact Us

For questions, access requests, or complaints regarding privacy, please contact:

Metadata
Website: https://metadataservices.com.au
Email: info@metadataservices.com.au

This Privacy Policy is provided as a general template only and should be reviewed by a qualified Australian lawyer to ensure it meets your specific business practices and legal obligations.